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Policy for Shipping Corrections, Large items and After Delivery Issues



Address Correction Fees
Orders which have been submitted to us with incorrect address information and have not been corrected before they are shipped will incur a $15.00 charge.

Incorrect address information would include: 

Missing apartment or suite number, wrong house number, missing company name, wrong zip code, multiple addresses listed in the street field, or any other error which would render the package undeliverable resulting in it being either returned to us, or held for correct address information by the carrier. 
Incorrect addresses may also result in delayed delivery.

*Please double check your shipping address for accuracy*

The $15.00 fee may be charged to us by the shipping company  when packages are undeliverable due to lack of, or bad information in the address field.  This fee will be billed to the credit card, or check the order was originally placed under. 

Small packages, including part orders, have a minimum shipping charges of $18.50 per item which includes the packaging cost.

Shipped and Non-returned item Fees, and Shipping Charges

Shipments which have been sent to our customers must be pre-paid.

Company reserves the right to debit and re-debit customer's account if:

  • company ships an item and customer did not pay,

  • an item was shipped by error then company provided free return label with customer but customer did not return item,

  • item was shipped but customer reported that any parts of the product was damaged and requested company to replace them without filing a claim with the shipping company first,

  • product was shipped to the address provided by customer and said item was returned claimed to be undeliverable,

  • item was shipped but customer refused it for any reason without notifying company first. In this case the product is being  returned to shipper and company charges customer for the actual shipping fees and re-ship item,

  • customer is in the possession of both the product and the funds.

Lift gates, inside and special services charges when shipping heavy (usually over 150 lbs) items - NOT every freight company has this sevice:

Company reserves the right to debit and re-debit customer's account, and customer automatically agrees to these fees with the purchase and the acceptance of the product if:

  • the freight company must use lift gate to deliver item. Cost: $60.00 - $175.00

  • the freight company must have inside delivery. Cost: $65.00 -$165.00

  • the freight company must make appointment or redelivery. Cost: $160 - $1,250.00

Customer will be charged the actual fee for any of these services as shown on the public freight quote form.

Returned items

 Returned items must bear a RMA or CMA number and must be addressed to the return location instructed by the company.

If no such markings or wrong address is used, company reserves the right to act as a warehouseman for 15 days and after such 15 days the items will be discarded, if no claim is arrived from customer within such period of time. Items will be stored for a maximum of 15 days that were sent to our company for any reasons then they will be discarded.

Lost or Missing shipment:

On rare occasions, freight companies can loose or misplace shipments due to the fact that they are still hiring human beings prone to make mistakes. In such cases, they have the right to search for the missing item. If the lost goods are not found usually after the 10th day they notify the consignee and the shipper, so the necessary paperwork can be filed for the claim.

Shipper must pay the freight company even if the goods are lost, therefore consignee cannot cancel the order with the seller in regards to the loss of shipment. However the seller must provide an other item with the consignee after the ten day period.

After Delivery Issues

  • in case of larger items, such as bikes scooters etc... customers may receive tracking numbers via email in  which they are informed (if not, it is still the receiver's responsibility):

    The shipping company request that you note any damage on the delivery paper at
    the time of delivery, including any damage to the shipping container!

    If you fail to do so, you will be liable for all the costs related to damage or shortage.

    In such case, you are not eligible to return your product for refund by claiming that it was received damaged or inoperational. However you can request a Service Return Form for servicing the product. (It is common sense to prevent somone from accidentally or intentionally damage it in order to get a refund)


  • if something is missing, we want you to double-check the container first then notify us of such shortages within seven days of delivery, so we can resend it to you.

  • if something is damaged, we need you to send us the damaged part along with the delivery manifest showing such damage(s) so we can order it from the manufacturer.


  • For damages, the freight company is responsible and you may file the claim at your convenience to get compensated. We do not pay for damaged items.

  • It is the purchaser's responsibility to check the product for proper operation prior to using it, such as adjust tire pressure, check/add oil, charge batteries etc...

  • if something  you received is incorrect (such as wrong color, wrong type of charger etc...)  It is the receiver responsibility to check items upon receiving and  must notify company in writing within 10 days from the date of delivery to receive a replacement. We may ask that  you to send us the incorrect part  so we can inspect and if needed, replace it for ou free of charge. After 10 days customer cannot claim that the item received was incorrect. NO CLAIMS will be accepted after 10 days.


    All freight shipments will be deilvered to consignee's shipping address as provided with us at the time of purchase with the rare exception of the truck not being able to access it. (narrow road, construction, no contracted freight co. to that area etc..) In such case, it's the consignee's responsibility to pick-up the item at the freight company's local terminal, or they will charge you storage fees. All shipments are classified as curbside deliveries, which means that the item is delivered to your address but any other services are not granted, such as moving the item into your living room, removing the crate, training you how to ride your scooter etc..  If you refuse the item due to this reason, it will be considered as "refused" shipment.


    If the item requires any type of  assembly, as it is a common requirement with freight shipments, it is the consumer's responsibility to do such assembly. We do not provide white-glove service, and you did not pay for it either. If the manual or video provided with the product does not include detailed descriptions of any particular steps, and consumer is not inclined or capable for assembling the item, then it is his/her responsibility to seek help at his/her local bike or scooter store (or friend, neighbor etc.). Some video may provide you with visual help only. Giving instructions over the telephone is like having your car fixed without taking it to your mechanic.


  • You understand that purchasing a complex product such as an electric trike etc.. on the Internet has its consequences. One of them is that you are paying a lot less than if you were purchasing it at your local store, however it also means that you need to be able to handle issues such as assembly, adjustments, pumping air in the tire, etc...   It includes but not limited to scenarios in which you need technical help that cannot be administered over the phone or email, or the item does not work for some reason. In such matters you may choose on of the following steps: 1/ check the item yourself  2/ find a nearest shop where they service these types of items  or 3/ you send it to us postage prepaid to Epizontech  for repair or replacement before a new one can be shipped out. Occasionally, the freight go through rough handling and some screws, wire connectors can get loose. In such a case, it is the consumer's reponsibility to tighten those parts, or if it is not possible take the product to a local shop to do such adjustments.



  • Voluntary Resolution Process (VRS): It's everybody's interest that if any problem arises, such shall be solved according to this policy. However occasionally not everybody's best interest is to follow it. It is easier to claim something that is not true and hoping to resolve it according to that false statements. Some people even use threat or other means of manipulations. In this case we reserve the right to use this Voluntary Resolution Process in which the consumer is automatically giving us the right to answer such complaints with the copy of this policy and the standard "answer to complaints" sheet. A sample of it can be found at www.epizontech.com/vrs.html

  • If such VRS will take place, the complainer agrees to pay company for any harm that it may cause including defamatory damages, attorney and court costs.