Cigarette roller machines
Water and Spirit distillers
Air and water purifiers
Perenial ice pads
Policy for Shipping Corrections, Large items
and After Delivery Issues
which have been submitted to us with incorrect address information and have not
been corrected before they are shipped will incur a $15.00 charge.
Incorrect address information would include:
Missing apartment or suite number, wrong house
number, missing company name, wrong zip code, multiple addresses listed in
the street field, or any other error which would render the package
undeliverable resulting in it being either returned to us, or held for
correct address information by the carrier.
may also result in delayed delivery.
*Please double check your
shipping address for accuracy*
The $15.00 fee may be charged to us by the
shipping company when packages are undeliverable due to lack of, or bad
information in the address field. This fee will be billed to the credit
card, or check the order was originally placed under.
including part orders, have a minimum shipping charges of $18.50 per item which
includes the packaging cost.
Shipped and Non-returned item Fees, and Shipping
have been sent to our customers must be pre-paid.
Company reserves the right to debit and
re-debit customer's account if:
company ships an item and customer did not pay,
an item was shipped by error then
company provided free return label with customer but customer did not return
item was shipped but customer reported
that any parts of the product was damaged and requested company to replace
them without filing a claim with the shipping company first,
product was shipped to the address
provided by customer and said item was returned claimed to be undeliverable,
item was shipped but customer refused
it for any reason without notifying company first. In this case the product
is being returned to shipper and company charges customer for the
actual shipping fees and re-ship item,
customer is in the possession of both
the product and the funds.
inside and special services charges when shipping heavy (usually over 150 lbs)
items - NOT every freight company has this sevice:
Company reserves the right to debit and re-debit customer's account, and
customer automatically agrees to these fees with the purchase and the acceptance
of the product if:
the freight company must use lift gate to deliver
item. Cost: $60.00 - $175.00
company must have inside delivery. Cost: $65.00 -$165.00
company must make appointment or redelivery. Cost: $160 - $1,250.00
Customer will be
charged the actual fee for any of these services as shown on the public freight
Returned items must
bear a RMA or CMA number and must be addressed to the return location instructed
by the company.
If no such markings or
wrong address is used, company reserves the right to act as a warehouseman for
15 days and after such 15 days the items will be discarded, if no claim is
arrived from customer within such period of time. Items will be stored for a
maximum of 15 days that were sent to our company for any reasons then they will
Lost or Missing shipment:
On rare occasions,
freight companies can loose or misplace shipments due to the fact that they are
still hiring human beings prone to make mistakes. In such cases, they have the
right to search for the missing item. If the lost goods are not found usually
after the 10th day they notify the consignee and the shipper, so the necessary
paperwork can be filed for the claim.
Shipper must pay the
freight company even if the goods are lost, therefore consignee cannot cancel
the order with the seller in regards to the loss of shipment. However the seller
must provide an other item with the consignee after the ten day period.
After Delivery Issues
case of larger items, such as bikes scooters etc... customers may receive
tracking numbers via email in which they are informed (if not, it is
still the receiver's responsibility):
The shipping company request that you
note any damage on the delivery paper at
the time of
delivery, including any damage to the shipping container!
If you fail to do so, you will be liable for all the costs related to
damage or shortage.
In such case, you are not eligible to return your
product for refund by claiming that it was received damaged or
inoperational. However you can request a Service Return Form for servicing
the product. (It is common sense to prevent somone from accidentally or
intentionally damage it in order to get a refund)
if something is missing, we want you to double-check
the container first then notify us of such shortages within seven days of
delivery, so we can resend it to you.
if something is damaged, we need you to send us the
damaged part along with the delivery manifest showing such damage(s) so we
can order it from the manufacturer.
WE MUST RECEIVE THE ABOVE ITEMS PRIOR TO SENDING YOU
REPLACEMENTS, UNLESS YOU PAY FOR THOSE PARTS. IF YOU INSIST ON SENDING YOU
SUCH ITEMS PRIOR TO SENDING US BACK YOURS, WE HAVE THE RIGHT TO DEBIT YOUR
ACCOUNT FOR THE COST.
For damages, the freight company is responsible and you may
file the claim at your convenience to get compensated. We do not pay for
It is the
purchaser's responsibility to check the product for proper operation prior
to using it, such as adjust tire pressure, check/add oil, charge batteries
if something you received is
incorrect (such as
wrong color, wrong type of charger etc...) It is the receiver
responsibility to check items upon receiving and must notify company
in writing within 10 days from the date of delivery to receive a
replacement. We may ask that you to send us the incorrect part
so we can inspect and if needed, replace it for ou free of charge. After 10
days customer cannot claim that the item received was incorrect. NO CLAIMS
will be accepted after 10 days.
All freight shipments will be deilvered to consignee's shipping address as
provided with us at the time of purchase with the rare exception of the truck
not being able to access it. (narrow road, construction, no contracted freight
co. to that area etc..) In such case, it's the consignee's responsibility
to pick-up the item at the freight company's local terminal, or they will charge
you storage fees. All shipments are classified as curbside deliveries, which
means that the item is delivered to your address but any other services are not
granted, such as moving the item into your living room, removing the crate,
training you how to ride your scooter etc.. If you refuse the item due to
this reason, it will be considered as "refused" shipment.
If the item requires any type of assembly, as it is a common requirement
with freight shipments, it is the consumer's responsibility to do such assembly.
We do not provide white-glove service, and you did not pay for it either. If the
manual or video provided with the product does not include detailed descriptions of any
particular steps, and consumer is not inclined or capable for assembling the
item, then it is his/her responsibility to seek help at his/her local bike or
scooter store (or friend, neighbor etc.). Some video may provide you with visual
help only. Giving instructions over the telephone
is like having your car fixed without taking it to your mechanic.
Occasionally, the freight go through rough handling and some screws, wire
connectors can get loose. In such a case, it is the consumer's reponsibility
to tighten those parts, or if it is not possible take the product to a local
shop to do such adjustments.
You understand that purchasing a complex product such as an
electric trike etc.. on the Internet has its consequences. One of them is
that you are paying a lot less than if you were purchasing it at your local
store, however it also means that you need to be able to handle issues such
as assembly, adjustments, pumping air in the tire, etc... It includes but not limited to scenarios in
which you need technical help that cannot be administered over the phone or
email, or the item does not work for some reason. In such matters you may
choose on of the following steps: 1/ check the item yourself 2/ find a
nearest shop where they service these types of items or 3/ you send it
to us postage prepaid to Epizontech for repair or replacement before a
new one can be shipped out.
Voluntary Resolution Process (VRS): It's everybody's
interest that if any problem arises, such shall be solved according to this
policy. However occasionally not everybody's best interest is to follow it.
It is easier to claim something that is not true and hoping to resolve it
according to that false statements. Some people even use threat or other
means of manipulations. In this case we reserve the right to use this
Voluntary Resolution Process in which the consumer is automatically giving
us the right to answer such complaints with the copy of this policy and the
standard "answer to complaints" sheet. A sample of it can be found at
If such VRS will take place, the complainer agrees to pay
company for any harm that it may cause including defamatory damages,
attorney and court costs.