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Policy
This is a legal contract between You as the consumer and our company
as the seller. By making any purchase on our website, you are
automatically accept this Store Policy.
Return Policy
We accept returns on defective products, parts, or
accessories for seven days after purchase. The Actual Shipping
and handling fees are not refundable. If the product was advertised with
free shipping than the actual shipping cost, which is not free, will be
calculated.
Defective products, parts, or
accessories parts must be returned within 7 days.
Any defect, or in the event the item is not as
described, the purchaser has the legal obligation to report such within seven
days of delivery in writing, either via email or regular usps registered mail.
Any return of non-defective
items, parts, or accessories must be approved by the seller and will be subject
to a 25% inspection and repackaging fee. Damages that occur during shipping are
the responsibility of the individual returning the bike or parts and will be
deducted from any refund due. No return label will be provided after the seven
days period for any product deemed to be damaged or faulty.
Returns are never accepted
on products that have been used. All returns must be in new, unopened condition.
Warranty Policy
Products come with the warranty as noted on the product's page- that begins on the
date of delivery according to the tracking data provided by the shipping
company. Warranty
applies to original purchaser and is not transferable.
Damage
and Shortage Claim:
Damage resulting from shipping is the responsibility
of the shipping company and the purchaser is responsible for notifying Company
at the day of delivery and filing an insurance claim with the shipping company.
Any item that was received by consignee (customer)
without noting any damage/shortage on the delivery manifest is considered to be
received without any damage/shortage.
Any item that was not returned for service
within seven days from the date on which it was delivered considered to be free
of defect upon arrival.
Non-merchantibility (usability), or Not as Described
Claim:
Company must be notified via email within seven days
of delivery and customer must ask for a Return Authorization. Without such
Authorization the return will be refused. No such claim will be accepted after
the seven days.
Not-received Claim:
Company ships item via tracable
shipping methods and tracking numbers will be provided to customers upon request
to locate items.
Warranties are limited to
replacement of parts and/or products determined by
the Company, at its sole discretion, to be
defective..
The Limited Warranty does not cover or apply to the
following: Normal wear and tear; any damage, failure and/or loss caused by
accident, shipping, misuse, neglect, abuse and/or failure to follow instructions
or warnings as stated on the product or in the applicable owner’s manual or
other printed materials provided
with the product; damage, failure and/or loss caused
by the use of the product in any other manner for which such products were not
specifically designed.
This warranty does not apply to any products or
components, mechanical and/or electrical, which have in any way been altered by
any person. Company will not be liable and/or responsible for any damage,
failure or loss caused by any unauthorized service or use of unauthorized parts.
For electric powered products, the seller or manufacturer confirms that the
advertised speed and range of such items are not guaranteed as they depend on
the rider's weight, the terrain, the wind speed and it's direction, the tire
inflation etc...
Limited Warranty does not cover or apply to any
product used for rental.
The
warranty is limited to parts replacement during the warranty period. Warranty
is not transferable. Parts or products must be
returned to the Company. Labor costs are the responsibility of the customer.
Shipping costs are the responsibility of the owner (customer).
In case the customer requests that
the product be returned by company and no damage/shortage was noted on delivery
manifest, and/or no claim was filed by customer, than customer agrees to pay for
shipping and authorizes company to debit his/her account for such transaction.
No warranty on batteries, tires, brake pads or any such parts that are subject
to tear and wear.
These items are shipped and packed according to the
freight companies' policies. Therefore it is the purchaser's responsibility to
check the item prior to riding it, make adjustments if necessary.
For product cancellation, refusal
and other non-specified circumstances, see the appropriate section of the
warranty and return policy on the main page.
The manufacturers of these products reserve their
rights to modify, add or remove parts, add or remove features of the items
according to their latest research and development without prior notice to the
seller and customers.
Warranty Policy for
Accessories
Name brand accessories carry the manufacturer
warranty. Contact the manufacturer of the name brand parts for warranty
coverage.
Cancellations
Any order that has been processed will have a 6%
processing fee. Any order that has been sent to packing will have the 15%
packing and processing fee. Any order that has been shipped cannot be canceled.
Refused items
Any
order that has been shipped and refused by consignee will have the 25% restock
fee and the actual published two-way shipping charges - even if the item was
offered with the free promotional shipping. We do not guarantee on what day your
item will arrive since it will go through many parties until it reaches you.
However, we can email your tracking number so you can calculate the date of
arrival. We reserve the right to debit the account for such instances.
Refund check Policy
Any type
of refunds, icluding but not limited to cancellations, refused items, etc.. will
be made by company check in 14 days from the date the item is received back in
our warehouse. If the product did not leave our warehouse, it will also be 14
days to issue the refunds.
Privacy
All of your
information is kept confidential.
We do not provide any of your purchase, registration,
or email information to third parties.
See the Policy for
Shipping Corrections, Large items and After Delivery Issues,
click here
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